Our team at Money-Angel believe it is important to us that we provide high levels of customer service. However, we do understand that sometimes things can go wrong, we welcome your feedback and the opportunity to put things right and given the opportunity to resolve any redress as soon as possible.

If we have got something wrong, then please do let us know – we ensure that we will fully investigate your complaint and do everything we can to put things right. We will keep you up to date and should you have any questions you can get in touch at any point.

Contact details:
Email: help@Money-Angel.co.uk
Phone: 0330 822 1722
Address: 61 Bridge Street, Kington, England, HR5 3DJ

In the first instance, your complaint will usually be handled by one of our highly experienced managers and we will aim to resolve your complaint within three working days. However, if the manager is not able to resolve your complaint, we will escalate the complaint to our compliance team who will formally acknowledge your complaint upon receipt and will confirm the contact details of the person investigating it. We do aim to resolve all complaints within eight weeks.

If we are still investigating your complaint after 4 weeks, we will explain to you the reasons why and indicate when you can expect a full and final response.

When we have completed our investigation, we will send you a final response letter. The letter will detail the investigation and our findings. It will also confirm our conclusions and whether the complaint has been upheld, partially upheld or not upheld and explain any action being taken or that has been taken to correct the problem that led you to complain.

What we need from you:

• Full Name
• Client No.
• Address
• Contact No.
• Full details of your complaint